Working in partnership with others to provide meaningful support to social sector organisations

Measuring The Good

For organisations, please register your interest in the Open Programme by emailing Angela Schlenkhoff-Hus at Volunteering Matters:

If you would like to become a Measuring the Good volunteer, please contact Antonia Orr at


What is Measuring the Good?


Measuring the Good is a skills-based volunteering programme. Skilled volunteers are connected to charities and social enterprises that need help to identify and develop the way they measure and manage their impact.

Measuring the Good is a simple, practical and structured approach to help organisations with a social mission embed a culture of impact management within the organisation and better understand and communicate the impact of their services.

The programme offers a step-by-step framework for a volunteer to support an organisation in their impact measurement by acting as an independent facilitator and applying their management expertise. The Measuring the Good Handbook provides useful tips and resources to guide both the volunteer and the organisation through the programme.

The programme requires 20-22 hours of meeting and “homework” over 3-4 months and is overseen by Measuring the Good staff. A review meeting takes place approximately 6 months later.

It is the CEO or a Senior Manager – supported by staff and a designated trustee – who leads the project and the role of the volunteer is to facilitate discussions and help guide the organisation through the necessary changes to become a more results-driven and evidence-based organisation.

Why take part?

For the organisation, the project stimulates positive cultural changes and the benefits to the organisation can be far reaching as they become better able to demonstrate to key stakeholders the difference they make. Long term, the programme helps improve the organisations services and their communication to funders and external audiences. It also provides an incentive to staff, volunteers and beneficiaries as it becomes clearer how their work makes a difference.

For the volunteer, the project provides a structured framework for business professionals to apply their management expertise, developing skills and experience in a different sector and ultimately make a positive contribution to society.Volunteers can work either alone or in pairs and act as independent facilitators and advisors, using their business experience and external perspective to provoke discussion and offer their insight.


The programme has supported over 100 organisations since 2013. The programme has helped them to:

  • Develop a robust measurement framework
  • Increase understanding around the difference they are making
  • Increase confidence when demonstrating their impact
  • Bid for and secure funding
  • Increase staff and trustee engagement around impact measurement
  • Embed a culture of impact measurement within the organisation
  • Use impact measurement to inform strategy and improve services


Organisation’s feedback

“We felt very well supported throughout the process. Our volunteer very quickly understood our charity and its current challenges and helped us really think about every aspect of what we do and what we could measure to evidence our benefit.”

“This opportunity came along at exactly the right time and has provided us with feedback and data that is invaluable as we develop and grow.”

“Our volunteer has been an absolute star. He is very knowledgeable and knows to ask the right questions at the right time in the right way.”

“Our experience of the process has honestly been faultless and the whole process has been smooth from start to finish, with great responsiveness and support from the team at Volunteering Matters.”

“From a personal perspective the process and our volunteer’s support has been invaluable. It has really helped to focus and sharpen up our work and we now have a solid framework in which to sustain and grow the business.”

Volunteer feedback

“Rewarding, intellectually stimulating and challenging. It tested my interpersonal skills and my business knowledge and gave me exposure to strategic leadership and non-executive management.”

“Working with such passionate people has been a real joy! Volunteering is an opportunity to learn and use lots of soft skills how to give feedback, how to have challenging conversations in a constructive way its great for your own leadership skills.”


Get involved!

The programme is designed specifically for small to medium sized organisations, however, we welcome approaches from any organisation (charity, social enterprise, CIC, CIO, IPS, etc.) that exists to fulfil a social mission.

For organisations, please register your interest by emailing Angela Schlenkhoff-Hus at Volunteering Matters: 

If you would like to become a Measuring the Good volunteer, please contact Antonia Orr at


Measuring the Good partners

Our Measuring the Good partners include Volunteering Matters, The Fore, RBS Social & Community Capital, Team London, UJIA, DataKind UK, Small Charities Coalition, OR Society and the University of York.

If your organisation is interested in becoming a Measuring the Good Partner, we would love to hear from you. Please contact Antonia

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Measuring the Good is a joint initiative between Coalition for Efficiency and Volunteering Matters.